Terms of Service

Service Overview

Mereti provides an AI receptionist service (Nora) designed to capture incoming customer messages and organize them in an owner workspace. You direct how Nora handles calls by configuring your business hours, timezone, and operational details. Mereti acts on your behalf as instructed by these settings.

Account Responsibility

You are responsible for maintaining the security of your workspace and keeping your authentication credentials confidential. You must ensure that the business details, contact numbers, and preferences you provide are accurate and current.

Call Handling and Compliance

You configure and use Nora to handle your calls. You are responsible for providing all notices and obtaining any consent required by law for call recording, transcription, AI-assisted handling, and the collection of caller details. This owner responsibility does not remove or reduce Mereti's own legal obligations.

Owner Content and Acceptable Use

You retain all rights to the messages, notes, and business details in your workspace. You are entirely responsible for the content generated by callers interacting with your business and for how you use those messages. You agree not to use Mereti for illegal activities, harassment, spam, or in ways that intentionally disrupt the service infrastructure.

SMS Notifications

Mereti offers optional SMS alerts to notify you when Nora saves a new customer message. By enabling this feature and verifying your mobile number, you consent to receive automated text messages from Mereti regarding your workspace activity.

• Message frequency varies based on your incoming call volume.
• Message and data rates may apply.
• You may reply STOP to opt out of SMS alerts at any time.
• You may reply HELP for assistance.
• Consent to receive these alerts is not a condition of using Mereti.

Connected Third-Party Services

You may choose to connect third-party services (such as Google or Microsoft calendars) to enable advanced features like appointment booking. Your use of these services is subject to their respective terms and policies. Mereti accesses these integrations solely to provide the connected features within your workspace.

Service Availability

We strive to maintain a reliable and responsive service. However, Mereti relies on integrated third-party infrastructure for voice handling and notifications. We do not guarantee uninterrupted or error-free operation of the service, and we may occasionally perform maintenance that causes temporary downtime.

Warranty and Liability

Mereti is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. To the maximum extent permitted by law, Mereti shall not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use the service, including the loss of data or missed communications.

Contact

If you have questions about these Terms, please contact us at info@meretiapp.com.